T&C
Terms and Conditions
Welcome to Tru Active ! By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our site.
1. Acceptance of Terms By using our site, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian.
2. Changes to Terms We reserve the right to modify these Terms at any time. Any changes will be effective when posted on this page. Your continued use of our site after changes are posted constitutes your acceptance of the new Terms.
3. Products and Services We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions or other content on our site is accurate, complete, reliable, or error-free.
4. Order Acceptance and Pricing All orders are subject to acceptance by Tru Active. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in the description or price of the product, or unauthorized transactions.
5. Payment All payments are processed securely. You agree to provide accurate and complete payment information for all purchases. By placing an order, you represent and warrant that you have the legal right to use the payment method you provided.
6. Shipping and Delivery We aim to process and ship orders promptly. Delivery times may vary based on your location and shipping method chosen. Tru Active is not responsible for delays caused by the shipping carrier or customs.
7. Returns and Refunds We accept returns within 7 days of receipt for refund or exchange, provided the items are unworn, unwashed, and with tags attached. Please refer to our Returns Policy for more detailed information.
8. Intellectual Property All content on this site, including text, graphics, logos, and images, is the property of Tru Active or its content suppliers and is protected by international copyright and intellectual property laws.
9. Limitation of Liability In no event shall Tru Active be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased from us.
10. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of Bahrain. Any disputes arising out of these Terms shall be resolved in the courts of Bahrain.
11. Contact Information For any questions or concerns about these Terms, please contact us at: info@truactive.me or Whatsapp +973 36383348.
Last Updated: September 16, 2024
Refund & Return Policy
Last Updated: September 16, 2024
At Tru Active, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.truactive.me or make a purchase from our store. By accessing or using our site, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal information from you when you visit our site, create an account, place an order, subscribe to our newsletter, or interact with us in other ways. This information may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely)
- Purchase history
- User-generated content (e.g., reviews)
2. How We Use Your Information
We may use the information we collect in the following ways:
- To process and fulfill your order
- To communicate with you regarding your order
- To improve customer service and respond to inquiries
- To personalize your shopping experience
- To send periodic emails regarding your order or other products and services
- To send marketing communications (you can opt-out at any time)
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers to assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
- Legal Compliance: We may disclose your information when required to do so by law or in response to valid requests by public authorities.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that declining cookies may affect your ability to use certain features of our site.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Rights
You have certain rights regarding your personal information, including the right to:
- Access and receive a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request the deletion of your personal data under certain circumstances.
If you wish to exercise any of these rights, please contact us using the contact information provided below.
7. Third-Party Links
Our site may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the site after changes constitutes your acceptance of the new Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Tru Active
info@truactive.me
+973 36383348
Shop in store
Discover our exclusive lineup at Sports.bh within Avenues Mall, Bahrain. Entrance 02, Store 1241.